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Trying to email o2 to make a complaint

Anonymous
Not applicable

Hello yes want to set out a complaint email to o2.

Briefly I topped up my mobile on the 3rd of October with £10.00 pounds as there appeared to be nothing in the account, then without using the mobile i checked the account on the 4th of October and found the amount had been reduced to £5.00.

Naturally i would like to know where the money has gone so, if anyone can let me have the email address to write to  i would be extremely grateful.

Thank You.

Jaysto10

 

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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

tell me bout it try ringing 202


202 is the contract CS number. This customer is on PAYG so the CS number is 4445.... Smiley Mad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

tell me bout it try ringing 202

Message 2 of 5
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Anonymous
Not applicable
https://www.o2.co.uk/apps/help/help

My money is on data use.

If you are on web daily the cost is £1 per day if you access the net.

Check in your My02 to see what tariff your using.

Remember you may not be using data but if you have a smart phone your apps may be in the background.

Ring 02 on 202 contract / 4445 payg or use live chat to sort this issue out.

http://www.o2.co.uk/mobile/contactus
Message 3 of 5
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Anonymous
Not applicable
Thanks to all concerned
Jaysto
Message 4 of 5
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MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Anonymous wrote:

tell me bout it try ringing 202


202 is the contract CS number. This customer is on PAYG so the CS number is 4445.... Smiley Mad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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