Trying to email o2 to make a complaint

[Anonymous]

Hello yes want to set out a complaint email to o2.

Briefly I topped up my mobile on the 3rd of October with £10.00 pounds as there appeared to be nothing in the account, then without using the mobile i checked the account on the 4th of October and found the amount had been reduced to £5.00.

Naturally i would like to know where the money has gone so, if anyone can let me have the email address to write to  i would be extremely grateful.

Thank You.

Jaysto10

[Anonymous]

tell me bout it try ringing 202

[Anonymous]

https://www.o2.co.uk/apps/help/help

My money is on data use.

If you are on web daily the cost is £1 per day if you access the net.

Check in your My02 to see what tariff your using.

Remember you may not be using data but if you have a smart phone your apps may be in the background.

Ring 02 on 202 contract / 4445 payg or use live chat to sort this issue out.

http://www.o2.co.uk/mobile/contactus

[Anonymous]

Thanks to all concerned
Jaysto

[MI5 · Accepted solution]

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@Anonymous wrote:

tell me bout it try ringing 202

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202 is the contract CS number. This customer is on PAYG so the CS number is 4445....