Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! connection charge?

On O2 travel you get charged 50p for connection. When has the phone connected? As soon as you ring or when the person answers/ it goes to answer phone? Help please!

Resolved! Not being able to send pic messages

I have just gone onto a new SIM card and put it on pay & go go go , which gives you the 500 texts and so on.But since going on it I couldn't receive or sent picture messages,I sent mms to the 1010 it took a while to get a reply but when I did I can r...

Resolved! Alert on minutes balance

For the first time in years I have gone over my minutes allowance! I only realised when O2 text me, so like I said this very rarely happens! I've gone over my minutes at the cost of an extra £75! *gulp* Just so this doesnt happen again (and I can aff...

Resolved! Sim Swap not working

Hello,Trying to do a sim swap but the system does not seem to be working.I just got a sim from the o2 shop "4GPP2" I've recieved the txt with the pin code but when trying to enter my seriel number it wont go through because.."The sim serial number (S...

Resolved! how do i take previous phone numbers off my debit card to top up my new number??

i have a new phone and number and i need to top up but when ive tried it says i already have 2 numbers assigned to my bank card ...... how do i get these numbers off as they are old and not in use anymore??

Resolved! Voicemail outside of EU

Watch out for Voicemail charges while traveling abroad. You will have to pay to receive calls, at international rates, plus the country your staying in adds a charge, and then you pay to retrieve a call... And of course the VAT man has his share. Whi...

New pay monthly contracts

My phone contract is up for renewal next month, so i've started looking around at tariffs. All the ones I see on O2 (who I am wanting to stay with as I've found them to be the best company for customer satisfaction + benefits. i.e: priority moments e...

Resolved! Complaint - No answer for over 2 weeks!!!

Hi, I am getting increasingly fed up with O2, I have complained about 4 times in the past few weeks hoping for either a callback or a response to my several emails. But over 2 weeks later I have not heard a thing.In the complaints proceedure it state...

Resolved! complaints process

is there a proper complaints process, iv been trying to resolve a issue for over a week and customer services are not helpful. i have sent a email to complaints review services but had no response. out of pocket by over £250 which is 02's fault

Resolved! In store upgrade what do I need.

Hi, I wish to upgrade in store, but not sure, what if anything, I need to take with me. Do I need a passport, utility bill etc.... I'm on a month to month contract and have been eligible for an upgrade for the past year or so. I wish to upgrade to a ...

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