Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 249057 Views
  • 2 replies
  • 2 kudos

Resolved! O2 status checker, and 3G capacity issues

Couple of questions regarding the o2 checker and 3G Where i live it says on the status checker"Sorry we're currently working on a phone mast in this areaYou might experience problems making calls, using the internet, or sending/receiving emails in th...

paulbacon by Level 7: Part Timer
  • 963 Views
  • 1 replies
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Resolved! Pay monthly has taken money out of my account twice

I pay by card in my phone and my money instead of been take by 02 like normal has been taken by EE/T-mobile and has taken the money twice no extra credit has been added to my phone. Is there any way to get this refunded to my account?

Anonymous by Not applicable
  • 2943 Views
  • 7 replies
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Pay as you go top up

I recently got a new sim in the post a week or so ago, and I am only using pay as you go, with no allowances or bolt ons, I just wanted normal pay as you go with top ups, and according to My02 that is what I have. However since topping up £10 (not te...

Rob0rz by Level 1: Joiner
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Resolved! Online bill viewing

Having phoned customer services 3 times, filled in an online form, visited an O2store, I still can't view my bill online. Any suggestions other than the one from the store which was, "I can print it out for you!"

Anonymous by Not applicable
  • 1423 Views
  • 7 replies
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Upgrade - I had to go a 3rd party

Good morning, I'd like to thank Di for her time dealing with my upgrade enquiry today. However, I bought this in the end from a 3rd party as the deal listed below was FREE from them and £79.99 upfront when upgrading direct from O2. Samsung Galaxy S3 ...

Anonymous by Not applicable
  • 1309 Views
  • 3 replies
  • 2 kudos

Resolved! Change phone/tariff/sim

I struggle to understand all the options at the best of times, so bear with me. My wife has an ageing HTC android mobile phone on a PAYG text & talk tariff (or similar). She auto tops up about £10 a month. She's getting an iPhone 4S for her birthday....

SimonH2 by Level 1: Joiner
  • 1113 Views
  • 4 replies
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Texting abroard

I was in Crete for 1 week. Whilst there I texted 53 times!!! My phone sent nearly 1,000 texts!! now 02 are trying to charge me for the texts I didn't send!! Absolutely out of order. I've been pn the phone continuously for 48 hours with a lovely lady ...

Anonymous by Not applicable
  • 1363 Views
  • 8 replies
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Resolved! Cancellation

I would like to cancel my phone contract online. Is this possible? If so how do you do it?I live in the USA now and therefore I do not want to callThanks

Anonymous by Not applicable
  • 1155 Views
  • 3 replies
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Resolved! Upgrade on O2 simplicity...

I've been on hold to O2 for 50 mins tonight and gave up in the end! My account says I'm eligible for a 'fast track ' upgrade but that this isn't available online hence the call. I'm wondering what options are open to me?I'm on O2 simplicity 300 12 mo...

Anonymous by Not applicable
  • 1052 Views
  • 4 replies
  • 0 kudos