on 15-12-2020 16:03
Hi, O2 say that the XZ2 I bought from them isn't locked, the Virgin sim says it is. The Virgin sim works in another phone. I've requested 3 times 'unlatched' through O2 (once myself using the app +
twice by calling O2 helpline). After it didn't work for the 3rd time I called again. Advised to turn it off and on again and also try a network reset but didn't work. Said nothing else they can do as they think phone is unlocked even though it's definitely locked. Have gone through the details with them. IMEI etc definitely correct. Can anyone please advise? Thanks
on 20-03-2021 16:00
on 20-03-2021 16:00
on 20-03-2021 16:06
on 20-03-2021 16:06
Thanks @O2Ellie
on 12-04-2022 15:44
Hello,
I'm having the exact same issue with this handset - @O2Ellie would you be able to help me please?
I've followed the instructions from a previous post by @O2Emma:
I get the following: [x] Network 5
Thanks for your help 🙂
on 12-04-2022 16:41
on 12-04-2022 16:41