Hi, O2 say that the XZ2 I bought from them isn't locked, the Virgin sim says it is. The Virgin sim works in another phone. I've requested 3 times 'unlatched' through O2 (once myself using the app +
twice by calling O2 helpline). After it didn't work for the 3rd time I called again. Advised to turn it off and on again and also try a network reset but didn't work. Said nothing else they can do as they think phone is unlocked even though it's definitely locked. Have gone through the details with them. IMEI etc definitely correct. Can anyone please advise? Thanks
@O2Emma It comes up with sim locked by operator. No service then once I've unlocked the screen, I get a very dark screen with a line to enter a code with unlock and dismiss buttons underneath. It's really difficult to make out but I've just noticed "SIM network unlock PIN" above the line to enter the code.
@Lyns1 I will need you to do these steps this will tell you if already unlocked or not how many attempts left thanks.
Hi can you help? I am having the same issue.
@O2Ellie might be able to advise.
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