Trouble paying outstanding payment from abroad

[paigendan43215]

I have switched to my pay as you go sim when I visited the uk this summer as I have now moved to Dubai. An amount of £89.24 tried to come from my account but got declined as I thought I had cancelled my monthly sim. I now received an email saying that they tried to take it and now they will instead refer this to a debit collector. I was wondering if there is any way of me paying this amount as I tried numerous times to call the helpline but it won’t work from this country? Please tell me how I can give details to my new bank account and they can take the money? 

[MI5]

@paigendan43215 

You can get in touch with Payment Management team on +44 800 902 0217 or 

+44 7860 980 202

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

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If it has been passed to a debt collection agency you would need to deal with them to pay, but details should be sent to you.