Transferring number from O2 to O2

[Anonymous]

As O2 customer services are currently in meltdown following yesterdays debacle, it seems like I'll never get hold of them so...........

Please can anyone explain to me what I need to do now.

My current o2 contract is about to expire. I didnt take the upgrade offer with CPW but found a better deal for a Samsung Galaxy elsewhere. This has now arrived but I would like to transfer my old number to this contract. Can anyone explain my next step along this road please.

[Liquid · Accepted solution]

Is it with another provider?

If so you'll have to get a PAC code which you can only get via CS sorry:(

You should be able to do it via O2 chat as well.

Let us know how you get on:)

[Anonymous]

That's kind of what I thought. If I ever manage to get in on chat, I'll see what can be done.

Thanks for your help

[Liquid]

No worries let us know how you get on:)

Hope you don't have to wait too long