Transferring a number from pay as you go to a pay monthly contract

[Oxygen87]

Can this be done? I thought it could be done but customer services have apparently told my mother in law that this can't be done and she really wants to keep her number with a new contract phone. If this can't be done then I'm guessing the only way around it is to switch to another network with the number.

Thanks.

[MI5]

@Oxygen87 

You need an internal migration.

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

[Anonymous]

It should be possible but please see my thread as I'd hate you or a relative to go through what I've been through this week