Transfer from Lebara to O2 - PAC provided

[SimmoBoston]

Hi

I am transferring from Lebara (Vodafone) to O2.  I have received my O2 SIM card & have provided on Monday afternoon the PAC code to allow my old number to come across.  I am still waiting for my old SIM to be deactivated so that I can transfer my new card into my phone.  Can anyone advise how long this should take please? I was expecting it to happen yesterday morning.

Thanks

[Bambino · Accepted solution]

@SimmoBoston  You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[SimmoBoston]

Thanks Bambino!

Spoke to Customer Services today - should be moved over in the next 24 hours.