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Top up issues online

Anonymous
Not applicable
I am in Italy and have tried to top up online. It will not recognize mynpostal code but I have a pay as u go and never gave them one. The credit card i am using is US and the site only seems to accept UK postal codes.

I've tried topping up via my phone and again, issues.

What's the secret to topping up from the Continent? Thx
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MI5
Level 94: Supreme
  • 143426 Posts
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Registered:
You can top up anywhere in the world if you have a UK card and address.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 4 of 4
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MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
It needs to be a UK card attached to a UK postal address.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable
So I have no other way to top up this thing unless I'm in the UK? Seems ridiculous. Any ideas?
Message 3 of 4
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MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You can top up anywhere in the world if you have a UK card and address.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
695 Views