Top up £30 and receive £3 extra credit......

[Anonymous]

I was sent a text saying i would receive £3 extra credit if i Topped up £30 be a certain date, I toppped up £30 straight away but never received the £3 credit, how do i go about claiming the £3 owed to me?

[jonsie · Accepted solution]

The credit won't appear on your phone in a physical way. It is what is known as a virtual credit added to your account and is used first before you use your existing credit.

It confuses many people but they don't just add the £3.00 extra credit to your balance.

I believe they should in order to stop the uncertainty but the system does work and recognises your bonus top up.

[Anonymous]

Ah right, thank you for the reply, i am just in an annoying position as my monthly pay as you go top up is £21.50, i topped up £30 the other day to benefit from this offer but now as of right now after midnight i need £21.50 balance in order to receive my allowances, i have £18-19 credit on my phone and find it frustrating i seem to only be able to top up £10 credit to get my allowances, very annoying as i am £3 off what i need and i only topped up by £30 a few days ago!!!!! 

[jonsie]

Whilst they don't mislead people, most customers don't understand how it works. O2 really should clarify this.

[Anonymous]

I have to admit that is a fair way of looking at it and indeed makes the most logical sense, at this point i wish o2 would allow me to top up by just £5 lol, thank you for your help much appreciated!!!

[jonsie]

You are welcome

Quite a few different threads on this, one here:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Top-up-extras/m-p/379080/highlight/true#M36395

[Anonymous]

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@Anonymous wrote:

I have to admit that is a fair way of looking at it and indeed makes the most logical sense, at this point i wish o2 would allow me to top up by just £5 lol, thank you for your help much appreciated!!!

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I agree.

Increments of £5 top up amounts would be helpful to a lot of people.

[jonsie]

They used to have £5 topups until around 5 years ago. I remember the backlash from parents having to topup £10. Moore difficult to budget for kids, if the credit is on the phone they will use it....