Solved: Texting the USA

Anonymous · ‎30-06-2014

I am having trouble texting the USA.
A friend in the US can text me but I cant reply to her, I still get charged for the attempts and it looks like the text is sent but she never gets them.. can anyone help please.

Thanks

MI5 · ‎30-06-2014

It's worth checking with CS to make sure international is enabled on your account although I doubt you would be getting charged if it wasn't.
It does sound like a potential blocked issue.
If you both have smartphones you can use BBM, facebook messenger or Whatsapp which will save you both the international costs and could be more reliable....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎30-06-2014

Hi

Ask her if any issues exist on her network in the states.

Are your texts getting to everyone else ok.

Check your masts here http://status.o2.co.uk/

You may need to contact Cs to check your account.

Anonymous · ‎30-06-2014

This may not be the case but ensure she has not accidentally added your number to her blocked list in her phone.

Anonymous · ‎30-06-2014

Thanks will get her to check.. I was wondering if something on my phone was stoping calls to the US.. whe I was on Vodafone I had no trouble...

MI5 · ‎30-06-2014

It's worth checking with CS to make sure international is enabled on your account although I doubt you would be getting charged if it wasn't.
It does sound like a potential blocked issue.
If you both have smartphones you can use BBM, facebook messenger or Whatsapp which will save you both the international costs and could be more reliable....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-06-2014

Hi,

Perhaps think about using Skype.

http://www.skype.com/en/what-is-skype/

MI5 · ‎30-06-2014

or Viber http://www.viber.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-06-2014

Alternatively oovoo

http://www.oovoo.com/home.aspx

As you can see their are lots of options to circumvent the actual networks options.

Let us know how you get on.

MI5 · ‎30-06-2014

Not to mention Kik, Line, Wrap Up, WeChat & Google Hangouts.

Chat On, KakaoTalk & Tango

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.