Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012
Accepted Solution

Texting 6 digit numbers

Can you advise whether it is possible to dial 5-digit numbers?

 

Have tried to enter a competition, using 5 numbers, but message not delivered.  I used to be able to dial these numbers.

 

Thank you

Highlighted
Level 18: Posting pro
Posts: 1,106
Registered: ‎22-04-2017

Re: Texting 6 digit numbers

You prob have a direct bar on best call o2 to ask about it
Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Texting 6 digit numbers

@frankie805 

Many shortcodes fall into the "Premium rate" category.

If you have a spend cap Guide: Spend caps on O2 or premium rate bar on your account, they will be disabled.

To remove such restrictions, you need to call customer service Guide: How to find help & contact O2 but be aware that costs can mount up considerably.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012

Re: Texting 6 digit numbers

Thank you for replying so quickly.

 

The number I wish to text is standard rate, not premium.

 

I used to be able to dial these numbers with no problem.  I will contact o2 and ask for numbers not to be blocked.  Will I be able to do this using the 'chat' function when they are less busy?

 

Much appreciated

Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Texting 6 digit numbers

@frankie805 

Personally, I'd call rather than chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 31: Resolver
Posts: 5,431
Registered: ‎03-08-2018

Re: Texting 6 digit numbers

Just reading through your query @frankie805 cautionary advice by @MI5 is well worth considering. All too often scams accompany competitions etc.
Good luck stay safe. TallTrees


Highlighted
Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012

Texting 6 digit numbers

Hi, really appreciate everyone's concern, you can't be too careful regarding scams, etc.

 

However, the competition is being run by Tesco, and posted at MSE, please see following link.

 

https://forums.moneysavingexpert.com/showthread.php?t=6059641

 

Both reputable concerns, have entered their text competitions previously with no problems.

 

Very much appreciate everyone's help.

 

 

Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Texting 6 digit numbers

@frankie805 

60110 is still classed as a premium rate number so you will still need to lift any bars.

The costs will vary by provider so some could be free whilst others up to £4.50 per text.

More info here https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges#.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012

Texting 6 digit numbers

Thank you very much for further information and link.

 

The last time I texted this number to enter a competition, the charge (from memory) was 10p.  

 

Will contact O2 tomorrow, and ask what charges would be for texting this number, and if not too expensive will ask them to allow premium rate numbers.

 

Thank you, everyone is very helpful.

Highlighted
Posts: 92,550
Topics: 751
Registered: ‎14-01-2013

Re: Texting 6 digit numbers

@frankie805 

The cost of texting should really be in the terms and conditions. Every competition you see advertised on TV gives the cost of texting from a mobile.

I imagine Tesco would be the best people to call.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker