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UD99 · ‎03-10-2020

Hi, Today I received a text message from 07852 132 004 stating that it was O2 and that they were unable to process my latest bill and to avoid fees I should go to a link. Checked my O2 account and pazment is not due until 17 of th month and no red flags in My O2. Is this spam? Thanks

MI5 · ‎03-10-2020

@UD99

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-10-2020

@UD99

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎03-10-2020

Hello @UD99 welcome to the o2 community forum !
Well done to check here it's a well known SCAM.
Good luck and best wishes

HAPPINESS IS BEE SHAPED

MI5 · ‎03-10-2020

Always good to check

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

UD99 · ‎05-10-2020

Thank you, appreciate your help

UD99 · ‎05-10-2020

Thanks, appreciate the confirmation

UD99 · ‎05-10-2020

Always worry that I might get it wrong

MI5 · ‎05-10-2020

You did fine @UD99

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Text from first time number - possible spam

Contract

changing plans

My o2

When does my contract expire

Cancel data sim card