Hi there,
I've had an almost faultless service from o2 for around 6 years now on pay monthly. I currently have two phones with o2 on pay monthly (I work as a mobile developer so need multiple devices) and have always been happy with my service. However recently I purchased an iPhone 5s outright and went into an o2 store to enquire about getting a sim only nano sim when my contract expires (I've currently got a 3 sim in my iPhone as a temporary thing). The woman in the store said that she doesn't have time to go over that with me and I should phone customer services if I want to discuss my contract. I thought this was a bit unhelpful but not entirely out of order.
However, I took her advice and phoned customer services today after doing a bit of looking around for other providers. I got through to a woman and explained my situation. She told me of two o2 sim only deals that I could upgrade to which was the £11 and £21 packages. I explained to her that I needed a lot more than 1gb data and I could get it from either TMobile for £18/month, 3 from £15/month or Virgin Mobile for £15/month with the same situation of unlimited calls/texts. I simply asked her if o2 could match that since I have 2 mobiles with them and have been a contract customer on reasonibly high end iPhone contracts for 6 years now.
She hung up.
I'm wondering if I should call back and try get someone more helpful or if o2 simply have the impression of "if you don't like it, **bleep**" because that's certainly the impression I'm getting right now.
Any advice or help would be great.
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