Hi,
Long story, sorry.
An audit of my bank account showed unexpected payments to O2, 3 payments when we only have 2 phones.
In April phoned customer services and they identified the extra payment as being to a very old emergency phone that we had cancelled around 6 years ago.
In July contacted the terminations team who said they had cancelled the account again and told me to stop the direct debit as it would keep going otherwise. Told me to expect a refund payment for at least the last year's payments as the line had not been used.
Only got to cancel the direct debit a few months later as had to set up online banking due to lockdowns.
Yesterday - receive a letter from a credit collection agency for unpaid bills.
Cannot get anywhere on the phone as we do not have any details about the account other than the account number and the payment reference from the old direct debit, it never had a password set up.
