Tariff increase

[Jollyp]

Hi can anyone help or explain I'm on a 2 year fixed contract.and less than 6 months in.the price has been increased.there doesnt seem to be away of contacting 02 due to cover 19.no live chat and the customer call centre is only taking calls on upgrades and people leaving.

[MI5]

@Jollyp 

Annual price increase https://www.o2.co.uk/prices

[Cleoriff]

@Jollyp 

How much has it increased by? In April the annual RPI rate would be applied

https://www.o2.co.uk/prices 

If it's more than that (and there is a calculator in the link) then you need to contact O2

Guide: Coronavirus Community Help and Support 

[Jollyp]

I've always been under the impression that a 2 year fixed contract means the price is fixed.and price increases are when your out of contract.many thanks for your help

[Cleoriff]

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@Jollyp wrote:
I've always been under the impression that a 2 year fixed contract means the price is fixed.and price increases are when your out of contract.many thanks for your help

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That's correct. However RPI is applied to many goods bought monthly, not just phones. Always goes up in April.

[MI5]

You're welcome @Jollyp and it's all stated in your contract terms and conditions.