on 22-02-2017 11:00
on 22-02-2017 11:00
I upgraded 3 weeks ago and I am still getting used to my new phone, whilst this morning I received a text from O2 saying that my tariff is going up to reflect the RPI. When I signed the contract at Carphone Warehouse I was told that there could be some annual increases or decreases but it was not specified AT ALL that this would happen in a few weeks and I expected it to happen in one year. I feel that this is obviously unfair - do I need to expect a further increase next year? I signed a 2 year contract on a certain tariff which I kind of expected would stay the same for the duration of the contract but I feel that O2 is trying to increase it each year and make the most £ out of me. Perhaps you should increase your tariffs slightly more from the start rather than increasing them after you have hooked customers in a 2 year contract.
Solved! Go to Solution.
22-02-2017 11:02 - edited 22-02-2017 11:05
22-02-2017 11:02 - edited 22-02-2017 11:05
Hi @Anonymous Everyone on contract gets RPI increase at this time of year...regardless of when you took out the contract... http://www.o2.co.uk/prices
You will see the change on your April bill
Veritas Numquam Perit
22-02-2017 11:02 - edited 22-02-2017 11:05
22-02-2017 11:02 - edited 22-02-2017 11:05
Hi @Anonymous Everyone on contract gets RPI increase at this time of year...regardless of when you took out the contract... http://www.o2.co.uk/prices
You will see the change on your April bill
Veritas Numquam Perit
on 22-02-2017 11:03
on 22-02-2017 11:03
on 22-02-2017 11:07
Yes but for contracts signed between February and April they are supposed to TELL YOU, which in my case they didn't do. And the fact that they mentioned a potential decrease is a joke as it has probably never happened before.
on 22-02-2017 11:08
on 22-02-2017 11:08
on 22-02-2017 11:13
on 22-02-2017 11:13
@Anonymous wrote:Yes but for contracts signed between February and April they are supposed to TELL YOU, which in my case they didn't do. And the fact that they mentioned a potential decrease is a joke as it has probably never happened before.
You'd have to take that up with CPW I'm afraid.
on 22-02-2017 12:46
on 22-02-2017 12:46