Tariff Upgrade Stuck 'In Progress' for 4 Days!

[S101]

I purchased a tariff upgrade on Tuesday (9 July) and since then the upgrade remains 'in progress' on my O2 portal. I have been passed from one team to another and spent hours on the phone but no one is able to help.

I was told yesterday that CPW had sold me a tariff that was incompatible and then when CPW investigated they were told by O2 that my upgrade needed to be manually pushed through and it would take another 3-5 days but they cannot be sure.

I am now stuck on my old tariff and my upgrade is stuck in O2!!!

Has anyone experienced this crazy situation? Can anyone at O2 help?

Thank you

S101

[MI5]

@S101 only customer services I guess......
Keep trying!!

[Anonymous]

It’ll likely get changed on your anniversary date as that’s what happened a few months ago when I changed from 2GB-4GB data

[MI5]

A tariff change will start on your next billing cycle but an upgrade should only take 24 hours.

[S101]

Thank you. I have contacted 02 customer services several times over the last 4 days and I have been passed from them to CPW and back again every day. I have contacted O2 web chat also and no luck!

[MI5]

Don't waste your time with chat. Call them http://www.o2.co.uk/contactus