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TWICE DEBIT MADE FROM MY ACCOUNT

Kamran
Level 1: Joiner
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on ‎04-09-2023 07:49 - last edited on ‎04-09-2023 08:50 by Moderator

on ‎04-09-2023 07:49 - last edited on ‎04-09-2023 08:50 by Moderator

Hi

you have made direct debit from my account twice against my monthly package. Can you please check and revert the additional amount plz. my number is [Removed]

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TallTrees
Level 49: Rootin' Tootin' 
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on ‎04-09-2023 09:24

on ‎04-09-2023 09:24

Hi there @Kamran 

Welcome to the o2 Community forum 

Sorry to hear your problem 

We don't have access to accounts so you will need to contact O2 customer services here 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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on ‎04-09-2023 09:40

on ‎04-09-2023 09:40

@Kamran 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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