O2 - Order Fulfilment

[SB7700]

Hi

O2 haven’t processed my new pay monthly sim but I also haven’t received any communication as to why not. Just the order no. And it’s been a week. 

will they email it declined? How can I reach them to resolve. 

thank you

[Bambino]

@SB7700 You need to speak to customer service.
Call 0344 809 0202 or 0800 032 1402

If you have no phone to use, download Skype: Guide: A Guide to Skype 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call the sales team on 0800 081 0255