Sync 1 & 2 identical

[Bright]

Hey guys,

was hoping you could help me. On my bill I have my airtime and then Sync 1 and Sync 2 for the exact same amount.

I know it’s my Apple Watch, I just don’t understand why I would have 2 charges of the same? Going back on my bills have been paying this amount for a good while. I was hoping it was something silly I have overlooked!

thankyou.

[jonsie]

It will probably be the purchase plan for the watch and then the separate data plan which is £5/month

[Bright]

That’s what I thought initially, but on my device side I pay for my phone and then £15 for my watch every month. I’ve been on holiday on the live chat for a good few hours so hopefully get to the bottom of it.

im quite happy for me to be the idiot in the situation 😂

[MI5]

@Bright 

2 sync payments would suggest that you have 2 watch data plans running.

Do you remember any issues when setting up the data plan initially?

[Bright]

No, none. To be honest I’ve always just paid my bill and never noticed until today. I had my 6 months free with the watch and then noticed a bump in the bill which I thought was normal. 
mid iye me being dumb, then that’s fine. If it’s a mistake I assume it’ll just be credit which is fine.

I just didn’t know if I was missing something obvious. 

[MI5 · Accepted solution]

@Bright 

Seems like an error in that case.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Bright]

Thankyou very much. I’m already in the queue for the chat on the app. I’m guessing they’re just very busy.