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Sync 1 & 2 identical

Bright
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Hey guys,

was hoping you could help me. On my bill I have my airtime and then Sync 1 and Sync 2 for the exact same amount.

I know it’s my Apple Watch, I just don’t understand why I would have 2 charges of the same? Going back on my bills have been paying this amount for a good while. I was hoping it was something silly I have overlooked!

thankyou.

 

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MI5
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@Bright 

Seems like an error in that case.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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It will probably be the purchase plan for the watch and then the separate data plan which is £5/month

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Bright
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That’s what I thought initially, but on my device side I pay for my phone and then £15 for my watch every month. I’ve been on holiday on the live chat for a good few hours so hopefully get to the bottom of it.

im quite happy for me to be the idiot in the situation 😂

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MI5
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@Bright 

2 sync payments would suggest that you have 2 watch data plans running.

Do you remember any issues when setting up the data plan initially?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bright
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No, none. To be honest I’ve always just paid my bill and never noticed until today. I had my 6 months free with the watch and then noticed a bump in the bill which I thought was normal. 
mid iye me being dumb, then that’s fine. If it’s a mistake I assume it’ll just be credit which is fine.

I just didn’t know if I was missing something obvious. 

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MI5
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@Bright 

Seems like an error in that case.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bright
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Thankyou very much. I’m already in the queue for the chat on the app. I’m guessing they’re just very busy. 

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