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Level 1: Joiner
Posts: 2
Registered: ‎29-01-2019
Accepted Solution

Switching to pay as you go while abroad

I am currently in the US and will be for the next few months. I wish to cancel my pay monthly contract and instead switch to pay as you go, keeping my old number.
Is it possible to do this from outside the UK?
Level 62: Glorious
Posts: 11,687
Registered: ‎31-03-2010

Re: Switching to pay as you go while abroad

[ Edited ]

@SF_o_two You can't just cancel and switch. You'd have to pay off the remainder on your contract. See this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

You would also need to speak to customer service, but I'm not sure you could switch to Pay & Go while you're outside the country, as you'd need a new sim.: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Community Manager
Posts: 3,511
Registered: ‎18-04-2018

Re: Switching to pay as you go while abroad

Hi @SF_o_two, and welcome to the forum Wave Did the info above answer your question, or is there anything we could still help you with? It'd be great if you could let us know how you get on with this!

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Level 1: Joiner
Posts: 2
Registered: ‎29-01-2019

Re: Switching to pay as you go while abroad

 

To be clear my original contract period has completed, I think I am now on the monthly refresh system.

 

Can someone confirm how I can go about cancelling this from abroad?

 

 

Posts: 64,190
Topics: 531
Solutions: 3,321
Registered: ‎04-01-2009

Re: Switching to pay as you go while abroad

Just call them and give 30 days notice. If you want to keep your number then ask them to put you on P&G. They will send a sim to your UK registered address.

Posts: 84,380
Topics: 521
Solutions: 10,501
Registered: ‎04-04-2012

Re: Switching to pay as you go while abroad

@SF_o_two

@jonsie's advice is correct and it does not matter where you are in the world to cancel, the process is the same.

You will have to pay for a further 30 days of your contract airtime though as that is the standard notice period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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