on 29-01-2019 16:16
Is it possible to do this from outside the UK?
Solved! Go to Solution.
29-01-2019 16:22 - edited 29-01-2019 16:24
@SF_o_two You can't just cancel and switch. You'd have to pay off the remainder on your contract. See this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
You would also need to speak to customer service, but I'm not sure you could switch to Pay & Go while you're outside the country, as you'd need a new sim.: https://www.o2.co.uk/contactus
on 30-01-2019 11:26
Hi @SF_o_two, and welcome to the forum Did the info above answer your question, or is there anything we could still help you with? It'd be great if you could let us know how you get on with this!
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on 31-01-2019 16:35
Just call them and give 30 days notice. If you want to keep your number then ask them to put you on P&G. They will send a sim to your UK registered address.
on 31-01-2019 18:08
@jonsie's advice is correct and it does not matter where you are in the world to cancel, the process is the same.
You will have to pay for a further 30 days of your contract airtime though as that is the standard notice period.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)