I received an unsolicited text on 29th jan from 'payforit' saying I had downloaded a adult video and I was being charged £5 and if I had a problem to click a link or call a phone number... Of course I thought this was a pure spam text so I ignored it and didn't click the link or dare phone the number. However in my next bill I was charged £5 for 'things you've bought'... I bought nothing... I downloaded nothing and I agreed to nothing.
I contacted O2 right away to tell them of this unknown charge... The lady informed me that it fed back to a company called switchfire ltd who were linked to such practices (google and see any consumer website). She then told me to contact them and ask to be in unsubscribed... I do not have any relationship with this company and I don't see how/why I need to contact them to stop O2 processing fraudulent charges against me. Anyway I left it (after spending an hour with O2 chasing it up) hopeing it would go away.
Next month same charge again... Phoned O2 to report a potential fraud again and was clearly and rudely told not their problem... They can't and won't stop it and offered no help... I was astounded at the negative unhelpful attitude to a 15 yr long O2 customer... They again told me to contact the company as only they can stop it.. I tried 2 different numbers to contact switchfire ltd both of which have no answer...
O2 are refusing to help me... Looks like my account will continue to be charged and the only way to stop it is to cancel my contract (at a cost of more than £300).
Also I asked the lady if O2 have received many call in relation to this kind of thing? She replied 'No, you are the only ever one!' --- check any consumer board and see how common this fraud is!!!
I am left high and dry with no way to stop this charge... I had no idea what yo do!!!
A 15 year long O2 customer left high and dry
.gif)
