Solved: Switched too galaxy s 3 from s2.

Anonymous · ‎08-05-2013

i have just switched from my s2 to a s3, suppossedly keeping the same settings i.e 600 mins, unlimeted texts and 750 mb online. i have no internet and cannot connect to my wifi even thou i have put in the same settings. Cannot get hold of 02 phone line as they leave it playing crap untill time runs out, can i return this phone, and update. Been with them 15 years so would hope for better service, obviously makes no difference.

MI5 · ‎08-05-2013

How do they know you've been with them 15 years if they haven't answered the phone?

Your sim can take upto 24 hours to provision properly. Keep rebooting the phone until it does.

Also reboot your wifi router to help with that connection.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-05-2013

How do they know you've been with them 15 years if they haven't answered the phone?

Your sim can take upto 24 hours to provision properly. Keep rebooting the phone until it does.

Also reboot your wifi router to help with that connection.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2013

Having no internet on the sim card would have nothing to do with no wifi you must have something else set wrong are you 100 percent its the right password

MI5 · ‎08-05-2013

If it's a BT Home Hub you may have problems... Try changing the hub's security settings to wep.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Switched too galaxy s 3 from s2.

Issue accessing my 02 account

International calls

can’t get into account

Poor customer service cost O2 , two customers

5G