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Switch up issue

Pink85
Level 1: Joiner
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on ‎08-05-2025 15:12

on ‎08-05-2025 15:12

Hello all, 

so I decided to switch up last month. I have received a email confirmation that my old device has been received and passed all the checks. The email also said my old device would be paid off “soon” however it’s still showing as active in my account. Has anyone else faced this issue. How do I resolve this? Thanks. 

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MI5
Level 94: Supreme
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on ‎08-05-2025 16:53

on ‎08-05-2025 16:53

@Pink85 

Common issues for switch up not being done in store.

To resolve the issue you need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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