Switch Up

[JSH2644]

Hi,

I’m looking to upgrade my phone using O2 switch up but when I add the upgrade to my basket it still has a £750 upfront cost to pay off the contract early. I thought switch up meant I wouldn’t need to pay off the contract. Is this correct?

Thanks,

Jamie.

[MI5]

@JSH2644 

Best done in store for ease and accuracy.

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

[mobilemandan · Accepted solution]

When it gets to the box about trading in you enter your existing phone IMEI and it should say your can trade in and get £x.x value or a button for Switch Up which makes the upgrade fee drop to £0

[JSH2644]

Ah, I’ve realised the problem was trying to pre-order the Pixel 9 Pro. The switch up option isn’t there when pre-ordering but was on other phones. Thank you for your help though.

[OliverBruce]

Question!

I upgraded my phone yesterday to the iPhone 16 Pro Max. I had to do it over the phone as the O2 website was having major issues. I forgot to ask the lady to add Switch Up to the order - can I still add this or does it have to be done at the time of ordering?

[madasaf1sh]

@OliverBruce 

Has to be done at time of order, Im afraid to say, it might be worth trying to get them to change your tariff to a Plus or Ultimate Plan (Or add it to a Custom Plan for £7 per month)..

Give the sales team a call on 0800 081 0255