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can’t get me phone working

weeadam1589
Level 1: Joiner
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hi can’t get my phone working abroad keep saying restricted 

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pgn
Level 76: Forum Legend
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Sounds like either your SIM has an issue (remove it and gently clean it with a lint-free cloth to see if that helps), or your O2 service has been cut-off for non-payment of one or more bills.

Try speaking to the Payment Management Team on 0800 902 0217/0800 032 5302 - Skype will let you do this, Guide: A Guide to Skype if you cannot borrow a different phone to make the call. Dial +44 before the first 0 to make the call from outside the UK -  +44-0800...

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
 

Good luck, @weeadam1589 

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MI5
Level 94: Supreme
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@weeadam1589 

Try a manual network search and choose a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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