Swapping to sim only.

[Emily14]

Hi, I have two contracts with you at the moment. I’d like to swap to sim only for one of them. How do I do this please? 

[Bambino · Accepted solution]

@Emily14 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[MI5]

@Emily14 

If you have reached the minimum term for that contract you can upgrade to a sim only in your MyO2.

[Luciiejayne]

I wouldn’t bother I’m having many problems already I’ve been with them 6 weeks and not had the full 4g network once yet