Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying off contract

If I pay off the remainder of my contract can I upgrade straight away ?

Resolved! Why can't I reserve in coming call

Iv paid my bill everything was working OK this morning now nothing at all

Blacklisted/barred brand new iphone 12 Pro Max

So I upgraded a few days ago with O2 online and the sales advisor gave me a deal. I was told I will get the phone next day but then o2 emails me and says they are out of stock. Then I get the the phone and pop the sim and no signal. I thought it id d...

Resolved! Pay my debt

been cut off

Resolved! Waiting to receive my contract.

I put in for a contract Tuesday night, it came up saying that it will take up to 24 hours to be reviewed. it is now almost 96 hours since since and nothing has changed, the deposit has been taken and the contract has all been sent to me and accepted....

Resolved! disconnection

Good morning, My o2 phone has been disconnected because my monthly bill is outstanding, Unfortunately I have recently suffered a severe mental breakdown and am now unemployed because of my condition, am now receiving psychiatric treatment from Doroth...

Resolved! invoices

How do i see monthly top up payments i've made? I need receipts!

Resolved! Returning Device 30 day question

Hello, I bought a device online and I purchased it end of October but it arrived November 11. Now I don’t personally enjoy it so I was wondering if I’m able to return it. Because I’m unsure if it’s 30 days from when I got the device or when I paid fo...

Resolved! Unactivated sim, change plan

Hi, I have ordered a new sim only plan but want to change my plan and downgrade. I haven’t used the new sim. Do I need to buy the new plan and get a new sim or can I use this one I just recieved? I also need to transfer my old number across do I do t...

No service!!

I’ve come back from a holiday in the US and since I’ve had a block on my phone I’ve paid the extra charges so I’m in credit, but everytime I speak to someone they remove the bar and after 5 mins it’s back on again I’ve rang every day for 6 days and n...

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