Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract end date

Hi how do I found out my contract end date for tariff? Thanks

Resolved! Text from o2

Had a text from 07391 894132 about my o2 account and billing, is this genuine?

Refresh airtime

O2 advertise O2 refresh plans as 0% interest on phones which sounds good but, why do they charge triple (or more) for the airtime? Example, I have a Pixel 5 and the airtime is £24 for 15gb of data. On a sim only plan it's £8 for 10gb or £18 for 50gb....

Apple Music charges???

Apple Music have taken £50 from my account. What is going on this was cancelled along time ago!!!

Resolved! Waiting for order confirmation

Hello! I placed an order in March 20, with a paymonthly plan for Samsung Galaxy S21, I also paid upfront, but my order has not yet been confirmed. I could know how long it takes for my order to be confirmed? Can you help me somehow with this dilemma?...

Resolved! how do i allow premium text numbers

i cant send texts to premium numbers - why and how do i unlock it

Resolved! Extras/ bolts for my phone bill

Hi, I would like to cancel my phone insurance and any extras or bolts on I’ve gotThank you,Matthew king

Resolved! Not registered on network

I have been to various locations away from my home for the past few days and my phone does not work with the message "Not registered on network". Please send me help via email to: declan.n.pritchard**Personal info**

New sim won't allow me to make or receive calls

Hi, I got a new tablet (galaxy tab s7 plus 5g) in December (3 months ago) and it came with a 5g sim.I didn't use the sim as I already had 4g sim in my phone (galaxy s10 plus) which doesn't support 5g. Yesterday my 4g was being a bit slow and I'm wait...

Resolved! Direct debit issues

I’ve recently upgraded my phone and my old payments are still coming out from my previous phone how does I stop it?

O2

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