Struggling to pay bills

[SuperKev]

Hi

Like many millions of others I'm self employed and struggling to pay for the 3 mobiles phones I currently have due to coronavirus.

I've been with o2 for many years and had no problems in the past.

I'm unable to contact o2 by phone and there is no other way to to get in touch with them.

What are my options for paymemts breaks or reduced payments?

Thanks

Kev

[jonsie]

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[SuperKev]

Can't get through to them on that number either.

It cuts you off once you do all your options and says they can't take your call. 

[gmarkj]

If you have Skype you could try calling the 0800 number above.
If you haven't then see the guide below to get it:
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

[SuperKev]

Thanks but I'd rather not have to pay using Skype to call them.

Kind of defeats the object in what I'm trying to achieve.

thanks anyway

[MI5]

@SuperKev 

Skype is an 0800 number and free to call.

[jonsie]

There's a free number using Skype or other phone  0800 032 1402

[SuperKev]

Still won't let you get through to anyone.

Automated message tells you to go online for support!

Don't really want to cancel direct debits!

Any other options?

[MI5]

Keep trying