I’ve been trying (and failing) to get my PAC code from O2, and the whole process has been a complete shambles. Here's what's happened so far:
I texted 65075 to request the PAC code, but got a reply saying I need to call 202 as there are two numbers on the account.
Called 202, but got stuck as it asked for letter 14 of the street I first lived on – the street name only ever had 12 letters. So I had to reset my security details.
When getting through, I then have to confirm letters of security question. So what's the point of asking for them in the first place?
Got transferred to retentions, where I spent 30+ minutes speaking to someone who barely understood me and kept pushing deals I didn’t want. Eventually hung up.
Tried again – new person said the codes had been sent, but nothing arrived (not on either number). Wouldn’t give them over the phone and said they’d be emailed. Still nothing received.
Tried live chat, got told I’d be transferred – then the chat just went dead. Can’t send any more messages on it.
Logged a complaint and notified Ofcom.
Still no response 5 days later from the email I sent to resolutionsteamo2@virginmediao2.co.uk.
I just want my PAC code and to move on, but I can’t get anywhere. Is there a way to actually speak to someone in the UK who can help? The 202 staff are totally useless.
