Strange O2 Policy

[Anonymous]

12 months ago I moved my familly away from O2 on to a Talk Talk contract  half the price to good to be true.

After 12 months of poor signal bad connections I would like to move my familly back to o2,so I tried to purchase

4 Pay monthly sims,the system would only let me buy one online which I did.

I then phoned O2 explained the problem and tried to buy 3 more sims over the phone.

I was told that the transaction has been declined I have an excellent credit rating (checked with equifax ) It seems there is some sort of policy of 1 sim per Bank account.

If this is the case it is a shame and a missed business opportunity .

O2 is a far better network in my area than Talktalk wish I had never moved away 😞

[Anonymous · Accepted solution]

Hi

Possibly visiting an O2 store if convenient may satisfy your needs.

Reasons for being declined are many ref a scoring policy and is ultimately up to O2.

A person can have as many contracts as they wish as long as their accepted by the network.

[MI5]

The problem will be rapid credit checks in quick succession (1 for each sim card).
I'd suggest you wait a few days in between applying for them.

[Anonymous]

Thanks might give the shop option a go,always suspicious of mobile phone shops always used to be hard sell.

[Anonymous]

Thanks,dont know why they cant do one credit check per customer,I cant be the only person who wants to buy sims for their familly.

[Anonymous]

Very true.

Hopefully the O2 shop can sort you out.

Fingers crossed.

[MI5]

The shop will still have to run a credit check....

[Cleoriff]

This may be an absolutely stupid question...however I have to ask it. All these credit checks to get sims?

Why do they do promotions encouraging folk to 'send for your free sim now'?...

I have had no end of sims for my family members this route...no-one did credit checks then?

[Anonymous]

The free ones are usually payg.

[MI5]

They would be PAYG sim cards. The OP wants contract ones.....