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Level 1: Joiner
Posts: 3
Registered: ‎06-06-2017
Accepted Solution

Stolen/lost phone and SIM

hI

 

I HAVE MY PHONE LOST/STOLEN.

i have already blocked the phone through another provider ( it is a ONEPLUS2 2 sims).

How can i block the SIm currently in use and having a repacementkeeping the same number?

 

thank you for your help.

 

 

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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009
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Posts: 100,446
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: Stolen/lost phone and SIM

The one plus 2 only has one imei number so both slots will be blocked already.
Just call o2 customer service for a replacement SIM card
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Stolen/lost phone and SIM

Just be aware that once you receive the new sim, you will have to call to get your account unblocked.

They won't send an active sim through the postal sim for obvious reasons. 

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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: Stolen/lost phone and SIM

Hello @lUCAC welcome to the forum! Wave Sorry to hear that your phone got lost. Smiley Sad Please let us know how you're getting on and if the above advice was of help to you.

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