Solved: Stolen PAC code

Anonymous · ‎14-11-2016

Please note I am a EE customer and my PAC has been stolen and is currently registered with O2 by the potential hacker. This means I do not have access to my number and open to fraud eg mobile banking etc. I have reported this incident to the police already. Could you please investigate my case at your end at 02.

My idea is in order for other not to experiance the same fraud it will be useful if the O2 carry's indenty checks for the individuals registering for pay as go specially with the PAC code number transfer.

I am under a lot of stress therefore please help me to resolve this case.

MI5 · ‎14-11-2016

You will need to contact O2 CS http://www.o2.co.uk/contactus This is a customer forum so CS won't see your post here. I'm sure they will raise your case with the fraud dept though once you contact them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-11-2016

You will need to contact O2 CS http://www.o2.co.uk/contactus This is a customer forum so CS won't see your post here. I'm sure they will raise your case with the fraud dept though once you contact them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-11-2016

Why would anyone steal A PAC? It's not as if your number couldn't be traced?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎14-11-2016

Only need access to the number for a few days and can hack bank account etc.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎14-11-2016

They're welcome to try with my phone number, but it won't get them very far!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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