I am trying to add a spend cap to 1 of my accounts, it would seem that the only way to do this is to start a conversation….what an absolute pathetic method of communication..this takes the biscuit for being the biggest waste of space on the entire site..over 2 hours ago I started my conversation, then I waited the green ticks appeared immediately and the nothing…no indication of when it will be dealt with or even if there is anyone there to deal with it, no periodic notification stating the it will be dealt with…nothing..I have 4 accounts with O2 this experience is making me question the point in keeping them with a company!
