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Spend cap

KA3
Level 1: Joiner
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on ‎13-05-2020 13:49

on ‎13-05-2020 13:49

How can I change my spend cap when calls aren’t being taken at the moment, I can’t do it in myO2, there is no live chat etc? I didn’t set the spend cap & now I’m working from home I need to use my phone more - this will stop me working if I can’t get it updated.
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KingAmo
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on ‎13-05-2020 13:53

on ‎13-05-2020 13:53

@KA3
You have to call customer service for help

Call the numbers in this article
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Try the number ending with 4005 first
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MI5
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on ‎13-05-2020 14:00

on ‎13-05-2020 14:00

@KA3 

Info on spend caps here Guide: Spend caps on O2 and contact methods for O2 here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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