Spend Cap, why do we have to go thro a Guru?

[David_One]

SPEND CAP

My Bill went over last month and created a serious strain. I made a call via WhatsApp only later to realise it was a direct international call on my line - it cost me £15 extra on my bill!! I need a spend cap; or a way of blocking outgoing international calls

O2 says we must speak with a Guru for a spend cap to be applied. Why can’t they make it easier? These Gurus are always engaged and now I have to keep chancing, hoping to get hold of one. It is so so frustrating!

[PhoneChanger]

The best time to try is between 08:30 and 9:30 as there is usually little queue to get through.

[Cleoriff]

Hi @David_One 

Info re Spend caps here Guide: Spend caps on O2 

[MI5]

@O2Richard @Thomaso1 

can you help @David_One please?

[O2Richard]

Thanks for the tag @MI5 

Hi @David_One 

You don't have to speak to a guru to apply a spend cap , customer service can apply them.

I can help you with this though , ill send you a pm please reply if you still nee assistance

Thanks

Richard