Solved: Smart watch offer

sharon74 · ‎27-05-2020

Hi I've ordered the s20 today as an upgrade however the site did offer me a Samsung smart watch but it has not appeared on my order this offer ends today. As there is no support from O2 I don't know what to do. Please help

MI5 · ‎27-05-2020

@sharon74

https://www.samsung.com/uk/galaxy-watch-offer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

jonsie · ‎27-05-2020

The watch is a Samsung offer and needs to be claimed through the Samsung app on the phone @sharon74 and won't appear on your order.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-05-2020

@sharon74

https://www.samsung.com/uk/galaxy-watch-offer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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