Sim

Kingrd237 · ‎31-03-2020

Finally received my Samsung S20 Ultra but the sim is not activated. Have tried to call customer service but cannot get through, it says they cannot answer my call. How can i get this activated asap??

MI5 · ‎31-03-2020

@Kingrd237

If you have upgraded, use your old sim for now.

You can switch to 5g sim later when customer service are back to full strength.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Sean · ‎31-03-2020

Hi Kingrd237,

Was it an upgrade that you got or a brand new contract? if its an upgrade you just need to do a sim swap. Just text SWAP from your old sim to 20220 and follow the instructions.

Kingrd237 · ‎31-03-2020

No it was a brand new contract. Its annoying because i actually work in an O2 store but obviously we are closed.

MI5 · ‎31-03-2020

You'll have to join the other millions in trying to call CS then, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Sean · ‎31-03-2020

Sorry Kingrd237,

Only customer services will be able to fix your issue.

O2

Sim

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed