Sim switch over question

Anonymous · ‎25-05-2016

Hey guys,

My partner changed phone yesterday and went from a normal sized sim on one phone to a mini sim on her new phone. We did the switch over online so she could take her phone number and account balance with her. Both of these carried over no problem.

However she has been topping up £15 per month which gave her unlimited texts and data. This did not carry over. Should it have done? How can she get this feature back and she has already paid for it? I would have thought like her number and account balance this would be linked to her account.

MI5 · ‎25-05-2016

It may take a little while longer for the tariff to transfer over, but it should do.
If you are worried, call CS on 4445 and they can check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-05-2016

You should be contacting CS to check when this will happen @Anonymous

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Bambino · ‎25-05-2016

@Anonymous As you only did the swap yesterday, it may just be taking a little more time for the account to update, but if you're concerned, speak to customer service. We are all customers here and have no access to anyone's account. http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Martin-O2 · ‎02-06-2016

Hi @Anonymous how did you get on with your sim swap? Has everything switched over now?

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