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Sim not activated

Austinfallen
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on ‎18-10-2020 20:16

on ‎18-10-2020 20:16

I think I've been sent the wrong sim. It's inserted and my iPad has acknowledged it as being there but it's showing as no service 

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MI5
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on ‎18-10-2020 20:30

on ‎18-10-2020 20:30

@Austinfallen 

Why did you need a new sim?

If your previous one was lost, you will need to call O2 to lift the bars from your sim and account.

Either way, if not working, you should call O2 or pop into your local store with it.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎18-10-2020 20:32

on ‎18-10-2020 20:32

@Austinfallen 

Have you activated it following this info?

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Veritas Numquam Perit

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Austinfallen
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on ‎18-10-2020 20:38

on ‎18-10-2020 20:38

It's a new device (upgrade).  The SIM card was included.  As far as I'm aware I've followed the process correctly 

 

 

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MI5
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‎18-10-2020 20:40 - edited ‎18-10-2020 20:41

‎18-10-2020 20:40 - edited ‎18-10-2020 20:41

@Austinfallen 

You'll need to do a sim swap to use new sim, (but can only be done by putting your old sim in a phone to text from) but for an upgrade, just use your old sim. Your new tariff is already on your old sim.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎18-10-2020 20:42

on ‎18-10-2020 20:42

@Austinfallen 

Just a thought - did you upgrade from a phone or a previous iPad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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