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Sim keeps dropping out

Thedrunkendruid
Level 1: Joiner
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Hi, 

 

I have recently had a pay monthly, Galaxy 5G S21, with a new 5G SIM card to suit.

About once a week, my phone appears to drop its connection with the O2 network, and refuses to see any phone network until I reset the phone.

Any ideas if it's a faulty sim, or phone or what?

(This mornings drop out, prevented my elderly mother's fall alert alarm company from being able to contact me, so the issue is somewhat critical).

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Cleoriff
Level 94: Supreme
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@Thedrunkendruid 

Get a new sim.The easiest way is instore although you could call O2 on any number is in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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