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Sim card

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Peterukiow
Level 1: Joiner
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‎06-03-2023 11:31 - edited ‎06-03-2023 11:37

‎06-03-2023 11:31 - edited ‎06-03-2023 11:37

Morning everyone .

 

Just a little advice. Ordered a sim Friday received tracking but the number is incorrect. Tried calling support number and all i get is no answer. 

 

Long shot i know but how do I find out the correct info so I can see where this is ?

 

Many thanks 

 

Peter 

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MI5
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on ‎06-03-2023 11:55

on ‎06-03-2023 11:55

@Peterukiow 

Sim cards are posted first class via Royal Mail.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146715 Posts
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on ‎06-03-2023 11:55

on ‎06-03-2023 11:55

@Peterukiow 

Sim cards are posted first class via Royal Mail.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎06-03-2023 11:57

on ‎06-03-2023 11:57

SIM cards are sent Royal Mail. Depending on their tracking even if you had the number sometime it only updates when delivered!

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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