Sim Swap keeping same number

[Anonymous]

Hi. I received my new phone yesterday LG G5 (nano sim). It was a pre order through o2 online. I requested to keep same number. My partner set up phone for me and put in new sim before I went online and set up a sim swap. All good until stage 3 when it stated that a sim swap was already in progress for this number. No sign of old micro sim being deactivated yet an old phone (Moto G) still receiving network.

Has been 22hours so know I am being a little hasty as I'm aware sim swaps can take a full day.

However, My o2 app is showing two mobile numbers - my current one and a new one which is in the LG. So several questions

1) Have we made the sim swap difficult by putting the new sim in before requesting the swap?
2) If so do I have to change numbers?
3) why do I have 2 mobile numbers linked to my o2 account and will i get charged for both? I paid the upgrade fee when requesting the LG.

Confused.com

[gmarkj]

not sure if this has been sorted now, but from experience I had an issue with moving my number from my old phone as there was a final payment due to clear the device plan.
if this has been cleared then it will be something else, but CS will be able to advise either way.

[Martin-O2]

Hi @Anonymous Has your number successfully transferred to your new sim?