Solved: Sim Only

LisaB13 · ‎29-05-2018

I do not want a new phone after my contract ends. I am not on refresh. I want to go sim only.
When do i tell o2 i am not upgrading and that i do not wish to continue when my current contract ends? I want to go sim only when my contract is up?

MI5 · ‎29-05-2018

You can upgrade to any sim only tariff inside the last month of your contract.
Just call 202 and tell them which tariff you want and they will transfer you.
You keep the same sim and phone as all done on O2 computer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-05-2018

You can upgrade to any sim only tariff inside the last month of your contract.
Just call 202 and tell them which tariff you want and they will transfer you.
You keep the same sim and phone as all done on O2 computer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LisaB13 · ‎29-05-2018

I thought this was the case but on live chat i am being told otherwise. Being told i cant do anything til the last day of my contract....cant even tell them i am not renewing until the last day of my contract!

Bambino · ‎29-05-2018

That's absolute rubbish, @LisaB13. Live Chat is never recommended. Call customer service as suggested.

I DO NOT WORK FOR O2

MI5 · ‎29-05-2018

Laughable!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-05-2018

@LisaB13Considering I did the same as you are trying to do, it is really as simple as stated above.

Live chat have misinformed you, which happens on a regular basis

Veritas Numquam Perit

LisaB13 · ‎29-05-2018

Thanks guys! I will definitely call.

Anonymous · ‎29-05-2018

Live chat at their finest. Useless & inaccurate as usual

jonsie · ‎30-05-2018

You would think that would be on their fact sheets or in their user manual......

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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