Signal.

[Luke30]

Dose anyone know why my signal has been weak for over a month now as the signal bars only been going up to two bars when they use to go up to more then two bars? 

[pgn]

Perhaps a transmitter is down or running suboptimally, @Luke30 - use the O2 My Network app on your phone, once setup and configured, it will auto-track and alert O2 of issues with cellphone signal in the area where your phone is. Also make sure the line of sight between you and the transmitter has not been temporarily obscured - hoardings, scaffolding, even trees now in full leaf can affect signal. Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

App here: https://www.o2.co.uk/apps/my-network

Good luck!

[madasaf1sh]

@Luke30 

It could also be a change in the algorithm used by the phone, which is what the phones software uses to give you a graphical display of the phones actual signal strength received. 

Have you done a Software Update recently

[Luke30]

My phone hasn't said that there is a new software update yet.

[Cleoriff · Accepted solution]

@Luke30 

No worries if there's no update to the phone, all the advice given above is still relevant.

If you have checked your network status https://status.o2.co.uk/ and it's ok, then perhaps you should think about a new sim from any O2 shop, remember to take ID, or failing that, give O2 a call on 202  

or 0344 8090202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

.

[Emmachaplin87]

According to the network checker a mast in my area has been or is down. How can I go about getting a refund or making a complaint please?

[pgn]

Hi @Emmachaplin87 - Download and set up the My Network App here: https://www.o2.co.uk/apps/my-network

It will let O2 and you know when a mast near you is below-par.

You can try contacting CS, but they are not obliged to refund you for times when you have been in an area without coverage - links below for O2 on Social Media, or call 202 in the morning after 8am to register your dismay with O2's Service in your postcode area.

[Emmachaplin87]

As stated, I have already checked this.... thank you

[pgn]

You are welcome, @Emmachaplin87.

There are 2 network checkers, the app (quite nifty, once you have registered) and the web site - just thought I'd let you know.

And you know now to call CS on 202.

Your other option, as you appear to have good WiFi, is to see if your phone supports WiFi calling, using your domestic WiFi signal: https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Best of luck!

[Emmachaplin87]

Yes I do already use, but v battery draining and feel strongly that I should not have to constantly when I pay a monthly fee for a service I am not getting