After posting on here about slow speeds, I got a PAC from O2 on THU 28th June whilst I was still in my 14 day cooling off period. I requested by PAC from O2: The O2 SMS message stated that "You're in your Change Your Mind period, if you switch before 04/07/2023 you wont have to pay any charges for ending your contract with us" and it also had my PAC in the same SMS. I gave the PAC to my new provider on the 28th June, they said it would take a full working day to complete.
The PAC went through/activated/transferred on FRI 30th June with my new provider so this should be the switching date. The o2 sim went dead the same day (I have a dual sim phone so it is trivial to check), new sim took over the number correctly. Even with another working day for O2 to update their system I was easily within the cooling off period of TUE 4th Jul.
Roll on an email today saying that I will be charged the whole contract amount! I cannot click on the "see my bill" as "myO2" reckons I have no products with them and no way to click on a bill so I cannot see what they have charged me for or why.
Any ideas on what I can do to avoid being charged?
