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Server error

Sarah9
Level 1: Joiner
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‎20-01-2020 10:40

‎20-01-2020 10:40

Hi everyone,
I have an s10 and when I try calling out, i get a server error message. Does anyone know why I'm getting this message. TIA
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jonsie
Level 94: Supreme
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‎20-01-2020 10:45

‎20-01-2020 10:45

Check if there are any faults in your area by putting your postcode into the website

 

https://status.o2.co.uk/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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‎20-01-2020 10:48

‎20-01-2020 10:48

@Sarah9 

First thing to check is if your bills are paid and account is up to date http://www.o2.co.uk/myo2

After that, check the generic network issues threads here Guide: Is the network down for me or everyone? Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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‎21-01-2020 10:05

‎21-01-2020 10:05

Hey @Sarah9 have you made any progress on finding out what was causing the server error message? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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